At Light Of Books, we strive to ensure that you are satisfied with your purchase. This Returns & Refund Policy outlines the terms and conditions for returning products and receiving refunds. By placing an order, you agree to comply with this policy.
Eligibility for Returns
- Products must be returned within 7 days of delivery.
- Only products that are unopened, unused, and in their original packaging are eligible for return.
- DVDs that are damaged during shipping or received incorrectly are eligible for replacement or refund.
Non-Returnable Items
- Products that have been opened, used, or damaged by the customer.
- Products not purchased directly from Light Of Books (third-party purchases).
Return Process
- Contact our customer support team at [email protected] within 7 days of receiving the product. Include your order details, reason for return, and any supporting photos if the item is damaged.
- Our team will review your request and provide instructions for returning the product.
- Customers are responsible for returning the product in its original packaging unless the item was damaged or incorrect.
Refunds
- Refunds are processed only after we receive and inspect the returned product.
- Refunds will be issued via cash upon delivery on the next purchase or in the manner agreed with the customer.
- Shipping costs, if any, are non-refundable, except in cases where the product was defective or incorrectly sent.
Replacement Policy
- In cases where a product is damaged, defective, or incorrect, Light Of Books will provide a replacement free of charge.
- Contact us at [email protected] with the order details to initiate a replacement.
Cancellation Policy
- Orders can be cancelled before dispatch by contacting our customer support at [email protected].
- Once the product has been dispatched, it cannot be cancelled but can be returned under the return policy above.
Contact Us
For any questions or concerns regarding returns, refunds, or cancellations, please reach out to us:
Email: backoffice@lightofbooks.com